Please be advised that products available for international purchase are coffee beans and T- shirt.

How to Order

Select the items you want to purchase and click “Add to chart”. Then click the “View chart” button on the top right of the page. You will be directed to chart page where you can see your order and the cost you need to pay. You can calculate your shipping fee by entering your country and then click “Update”. After you satisfy, click “Proceed to Checkout” button.

Payments

In “Checkout Page” you will be asked to provide information about your billing details. Please make sure you give us accurate, complete and current ones since we will proceed your order based on that information. In this page you will be offered two methods of payment: Direct bank transfer and Paypal. Choose then click your payment method preference, then click “Place Order” button on the bottom right of the page. You have to finalize your payment in 1x 24 hour or otherwise your order will be canceled.

Payment Confirmation

After completing your payment, please send the proof of payment to admin@sahabatkapas.org. We will confirm it and get back to you a maximum of 3×24 hour. If you don’t receive your payment confirmation in that time length, please contact our customer services in (+62) 271765361 or email us at admin@sahabatkapas.org.

Shipping Information

Your order will be proceed right after we confirm your payment. You will receive an email about shipping information and how to track your order. We use POS REGISTERED service from POS INDONESIA for our shipping and we ship it from Karanganyar, Central Java, Indonesia. You can expect the arrival of your order within 6-10 business days. 

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Please kindly understand that it is out of our control if there are any shipping and customs delays that affect your order’s delivery (e.g peak season). You will also understand and agree that we will not be responsible for your order once it is in our courier. In addition, unless your orders is lost or damaged upon arrival, you shall receive no refunds or exchanges.

Customer Services

If you meet any errors, have any questions and concern, please don’t hesitate to send email to admin@sahabatkapas.org. We will respond your email in a maximum of 3×24 hour. For urgent query, you can contact us by phone at (+62) 271765361.